Terms & Conditions
Terms & Conditions:
You may return new, unopened, unused items within 5 days of delivery for a partial refund. Only wheels without tires that are not custom made or special ordered or drop shipped from the manufacturer can be return for a partial refund; refund will be as fallow: Total price minus shipping charges (Minimum $200.00) and 20% restocking fee. If tires were mounted on the wheels they are not returnable, we will not be able to take them back. Wheels & tire packages are not returnable. If you have any problems due to wrong product received or product does not fit, we will do everything needed to correct the problem as soon as possible. But that is not a reason for wanting to return product as it is something we can correct. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Custom made wheels that were special ordered are not returnable, as they were made for the specific customer. Custom wheels are built to customer/vehicle specifications, No Order Cancellation. No Returns. No Refunds. No Exchange. If there is a problem, we will correct the problem. No order cancellation on any product that we sell after 12 hours of placing the order online, wheels that are in stock or premade or drop shipped from manufacturer are usually already packed and ready to ship in 12 hours period, custom made wheels orders are sent for production as soon as we receive the order, for this reason it is difficult to cancel orders after a period of 12 hours, cost time and money to do so. Only at our discretion and possibility of cancelling the order we will do so, a 20% cancellation fee will apply of the total of the order if we are able to cancel the order after 12 hours period. Orders that qualify for cancellation within the 12 hours period will be charge 5% credit card fee, as credit card fees are not refundable to us. *** Please, make sure you are in a good position to make the purchase, and that you are sure the product you are purchasing is what you like and want before completing the order online. This will save time and money to you and to us, we all will be much better off and happier. The Terms & Conditions are designed to prevent impulsive buyers from making emotional purchases and then wanting to cancel the order, costing us time and money after the order is already in the works. We appreciate you and we are here to serve you as well as to make a living, we want to be fair, so the exchange of service and goods are beneficial for both. Thank you for understanding.
All products we sale have manufacturer Warranty, if any product is found to be defective we will need a picture or video that show the problem for us to be able to process warranty with manufacturer. We are not responsible and can not cover any cost for having to remove tires from the rim, fuel expenses or any other cost that the customer incur due to a defective part. The part and shipping will be covered by Warranty but not the cost related to installation, labor, packing or fuel used in the process of getting the product ready for return.
You should expect to receive your refund within 5 working days after we have received the return and product has been inspected and found to meet return policy. Any damage found on any of the returned wheels will disqualify the item to be accepted for return and will have to be ship back to customer, costumer will be responsible to pay for shipping to return product back to customer.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping:
1- We can ship only to US address, for international destinations please contact us, we are able to ship to a forwarding freight company.
2- Average shipping time for wheels that are pre-made if they are in stock or available to ship from manufacturer please allow estimated 7 to 10 working days for delivery, wheel and tire packages that are in stock or available from manufacturer please allow estimated 2.5 weeks to ship. Shipping time for custom made wheels will vary with manufacturer, we will advise customer of estimated production time at the time of ordering.
3- Shipping times are estimated, not guaranteed. We are 90% of the times within the estimated time. We are not responsible for delays in shipping and this is not a valid reason to cancel an order and expect a refund.
4- All products are shipped insured for the full amount, in the case of damage or lost during shipping we will have to fallow the claim process, we are not responsible for damage during transit and can not cover any cost for replacing product. The product is covered by the insurance.
5- We guarantee the product is free of damage before shipping, the product is carefully inspected for shipping. At delivery please inspect the product with the delivery driver for damage or shortage before accepting the product, in the case of damage or shortage the driver will be a witness and can make the appropriate notes to file a claim with the shipping Co. If the damaged or shortage is found without the driver being present, it will be more difficult for the claim process. We are not responsible for damage or lost during shipping and can't cover any cost or replacement for parts, wheels, shipping, etc. We will file a claim on your behalf, but can not cover any lost or replacement of products. Freight carrier and Insurance Company are responsible for the freight once the order has left with carrier our facility.
6- We pack everything very well to minimize any potential damage during shipping, honestly shipping damage is very rare but can happened.
